Refund policy

Cancellation policy & cancellation form

A. Cancellation policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of cancellation

You have the right to do so within fourteen days without giving reasons to cancel the contract.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods. In order to exercise your right of cancellation, you must contact us (Alejandro Kopp, CHAKAL, Togo Str. 79, 13351 Berlin, Germany, Tel.: 03081705512, Email: info
chakal.de) by means of a clear statement (e.g. a letter sent by post or email). inform you of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, although this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of cancellation

If you cancel this contract, we will give you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days to be repaid from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than within fourteen days to be returned or handed over to us from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the condition and properties and functioning of the goods is due to the handling of them not being necessary.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

2) Please do not send the goods back to us carriage paid.

3) Please note that the aforementioned numbers 1-2 are not a requirement for the effective exercise of the right of withdrawal.

 

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To

Alejandro Kopp

CHAKAL

Togo Str. 79

13351 Berlin

Germany

Email:

inf@chakal.de

 

Hereby I/we (*) revoke the consent given by me/us (* ) concluded contract for the purchase of the following goods (*)/the provision of the following service (*)______________________________________________________________________________________________________________Ordered on (*) ____________ / received on (*) __________________________________________________________________________Name of the consumer(s)________________________________________________________Address of the consumer(s)______________________________________________________________Signature of the consumer(s) (only for notification on paper)_________________________Date(*) Delete what is not applicable